Outcome-level updates for home-service operators — what shipped, and what it unlocks for your phones, inbox, and schedule.
Curated for operators — not an engineering dump.
Missed after-hours calls turn into booked appointments — not voicemails your team digs through in the morning.
Home-service phones don't stop when the trucks leave. Petunia answers, qualifies the call, and books into your calendar so overnight demand shows up as work — not a pile of callbacks.
Every customer thread lands in one place so dispatch and office staff share the same truth.
Calls, SMS, and follow-ups no longer live in separate apps. Petunia keeps the conversation history with the lead, so whoever picks up next knows what was promised and what's still open.
Ask for reviews at the right moment after a completed job — without another spreadsheet.
Happy customers forget. Petunia times the ask after the work is done and keeps replies with the rest of the customer record so reputation work doesn't fall off the office checklist.
Automatic nudges keep unanswered estimates and no-shows moving without another sticky note on the monitor.
When a homeowner goes quiet after a quote, Petunia keeps the thread alive with timely follow-ups — so good jobs don't die in the gap between "we'll think about it" and "we hired someone else."
Wake up to booked work and context, not a voicemail dump and a scramble.
Overnight callers get handled. In the morning you see what was booked, what still needs a human, and which jobs are ready for the board — so the day starts with a plan instead of triage.
Texts that confirm windows, collect details, and keep homeowners in the loop without phone tag.
Homeowners live on text. Petunia helps your team send clear confirmations and collect what the tech needs before arriving — fewer "we're outside" surprises and fewer wasted trips.
Connect channels, set hours, and start capturing leads without a weeks-long IT project.
Petunia's setup path is aimed at operators: connect the channels that matter, set when you're open, and start answering — so you feel value in days, not after a custom integration marathon.
Review replies and customer history sit together so your office isn't juggling five tabs to protect a star rating.
When a review comes in, the related job context should be one click away. Petunia keeps reputation work inside the same operating picture as the rest of your customer conversations.