Terms of Service

1. Acceptance of terms

By accessing or using Petunia, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of service

Petunia provides a unified communications platform that enables businesses to manage customer interactions across multiple channels, including voice, SMS, email, and integrated third-party platforms. Our service includes AI-powered features to help streamline and automate customer communications.

3. User accounts

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable use

You agree not to use Petunia to:

• Violate any laws or regulations
• Send spam, unsolicited messages, or harass others
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of our service
• Collect or store personal data about other users without their consent

5. Intellectual property

The Petunia™ service and its original content, features, functionality, name, brand, logos, and product design are owned by Gray Group International LLC and its licensors, and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws. “Petunia” is a trademark of Gray Group International LLC. You may not copy, reproduce, imitate, modify, distribute, reverse engineer, or create derivative works from the service, its content, or its branding without our express written permission. Unauthorized use of the Petunia name or brand, including any use likely to cause confusion as to source, sponsorship, or affiliation, is prohibited.

6. Payment terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change our pricing with 30 days notice.

7. Data and content

You retain ownership of all data and content you submit to Petunia. By using our service, you grant us a limited license to use, process, and store your content solely for the purpose of providing and improving our services. We will not sell your data to third parties.

8. Service availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. We are not liable for any interruption or loss of service.

9. Limitation of liability

To the maximum extent permitted by law, Petunia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Petunia, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these terms.

11. Termination

We may terminate or suspend your account at any time for violation of these terms. Upon termination, your right to use the service will immediately cease. You may cancel your account at any time through your account settings or by contacting us.

12. Changes to terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the new terms.

13. Governing law

These terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Clark County, Nevada.

14. SMS & text messaging program

When you book an appointment on a Petunia-powered public booking page and check the optional SMS consent box, you agree to receive transactional and customer-service text messages — such as appointment confirmations, reminders, and service updates — from the business you booked with, sent through Petunia. Providing this consent is optional and is not a condition of booking or purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out; reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and opt-in consent data are used solely to deliver the messages you requested and are never shared or sold to third parties for their own marketing.

For full details on how we handle mobile information, see the SMS & Mobile Messaging section of our Privacy Policy.

15. Contact

If you have questions about these terms, please contact us.