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    Petunia™

    Reimagining customer communication for the modern business.

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    © 2026 Gray Group International LLC. All rights reserved.·
    Made by gardenpatch 🌱

    Privacy PolicyTerms of ServiceCookie Policy

    Petunia™ is a trademark of Gray Group International LLC. The Petunia name, brand, product design, and content are proprietary. Unauthorized use, imitation, or copying is prohibited.

    Guides

    Get to value fast.

    Practical, high-signal guides built from our real docs—so you can connect channels, operate safely, and ship confidently.

    Start here
    How the docs are organized + where to find what you need.
    Open docs
    Connect channels
    Make Petunia real: voice, messaging, reviews, social, CRM.
    Explore integrations
    Troubleshoot fast
    When something feels "glitchy," here's where to start.
    Support
    Suggested paths
    Launch partner (ops)
    Environment → Inbox → Voice runbook
    Integrations (dev)
    Webhooks → Idempotency → Monitoring
    Safety first
    Security guide → RLS → Incident runbooks
    Run Petunia locally (env setup)
    The fastest path to “it boots, it works.” Required variables, where to get them, how to validate.
    Developer
    5 min
    Updated 2026-08-16
    Local devEnvironmentSupabase
    Unified Inbox: how it works
    Inbound-first by default. Understand threads, channels, and what “done” looks like.
    Operator
    5 min
    Updated 2026-08-16
    InboxMessagingCalls
    Voice calls: operate & troubleshoot
    Runbook for voice reliability: common failures, logs, and what to check first.
    Operator
    5 min
    Updated 2026-08-16
    VoiceTwilioRunbook
    Reviews: setup & stability
    Connect platforms, handle empty states gracefully, and keep signal high.
    Operator
    5 min
    Updated 2026-08-16
    ReviewsYelpGoogle
    Billing & payments (how it actually works)
    Understand the system + primitives so pricing UI, limits, and safeguards stay consistent.
    Founder
    5 min
    Updated 2026-08-16
    BillingStripePricing
    Security guide
    How we think about safety: secrets, rotation, and incident readiness.
    Developer
    5 min
    Updated 2026-08-16
    RLSSecretsRotation
    Onboarding flow (mental model)
    What gets stored, when, and where things can break (and how to verify).
    Developer
    5 min
    Updated 2026-08-16
    OnboardingAuth
    Webhooks: the safe way
    Signature auth, retries, and idempotency—so we never double-charge or double-create.
    Developer
    5 min
    Updated 2026-08-16
    WebhooksIdempotency
    Start free trialBrowse full docs